Responsible Gaming

Responsible gaming is based on the principle of making informed, conscious decisions regarding gambling activities, ensuring that such entertainment remains a positive and controlled experience. At red-deer-resort-and-casino, operated exclusively via red-deer-resort-and-casino-ca.com, we are fully committed to supporting our players in maintaining healthy gambling habits by providing comprehensive resources, safeguards, and professional assistance whenever required.

Risk Awareness

OBSERVE: Recognize the risk factors associated with gambling activities. EXPAND: Identify early warning signs and empower users to self-assess. REFLECT: Promote early intervention and responsible play.

• Common Signs of Gambling-Related Harm:
  • Frequent or escalating betting beyond initial intentions
  • Preoccupation with gambling outside of active play sessions
  • Chasing losses or attempting to recover lost funds
  • Borrowing money or selling assets to fund gambling
  • Neglecting personal, family, or work responsibilities
  • Feeling anxious, irritable, or depressed when not gambling

Self-Assessment Test

• Do you often think about gambling when you are not playing?
• Have you ever tried to cut back on your gambling, but found it difficult?
• Do you gamble to escape problems or negative feelings?
• Has gambling caused financial hardship or strained relationships?
• Do you hide your gambling habits from family or friends?

If you answered "yes" to one or more questions, you may be at risk of developing gambling-related problems. We encourage you to use the support resources provided below.

Limits & Tools

OBSERVE: Canadian law and industry standards require operators to provide effective player protection tools. EXPAND: Offer clear instructions for setting financial and time-based limits. REFLECT: Empower users with direct self-management capabilities to minimize harm.

Setting Deposit Limits

1. Log in to your red-deer-resort-and-casino-ca.com personal account.
2. Navigate to "Responsible Gaming" under the account settings menu.
3. Select "Deposit Limits" and choose your preferred period: daily, weekly, or monthly.
4. Enter the maximum amount you wish to allow for deposits within the selected period.
5. Confirm your choice; changes will take effect immediately or as per regulatory guidelines.

Time Limits and Session Control

• Session Timers: Enable a session timer within your account to monitor your consecutive playtime. You will receive reminders when predetermined time thresholds are reached.
• Time-Out ("Break") Feature:
  1. Access the "Time-Out" option in your Responsible Gaming settings.
  2. Select a pause duration (24, 48, or 72 hours).
  3. Confirm to temporarily suspend access; your account will be inaccessible during this period.

Legal Obligation: These features are provided in accordance with Alberta Gaming, Liquor and Cannabis (AGLC) requirements and industry best practices to support player well-being.

Self-Exclusion

OBSERVE: Self-exclusion is a critical harm-reduction measure under Canadian law. EXPAND: Provide explicit, stepwise instructions and clarify legal implications. REFLECT: Ensure user autonomy, transparency, and compliance.

How to Self-Exclude

1. Log in to your account at red-deer-resort-and-casino-ca.com.
2. Go to "Responsible Gaming" → "Self-Exclusion".
3. Choose the duration of exclusion:
   • Temporary: 6 months, 12 months, or 24 months
   • Permanent: Lifetime exclusion
4. Review and confirm your decision. You may be asked to verify your identity for security.
5. Contact support at [email protected] for additional assistance or clarification.

Consequences of Self-Exclusion

• Your account will be blocked for the selected period; all access to gaming services will be suspended.
• You cannot log in, deposit, or place bets during the exclusion.
• Any remaining account balance may be returned in accordance with our terms and applicable laws; please contact support for refund procedures.
• Self-exclusion requests are irrevocable for the chosen duration.

Protective Clause: Self-exclusion is implemented to protect users from harm, in line with AGLC and CA requirements. Attempts to circumvent self-exclusion may result in permanent account closure and notification to regulatory authorities.

Support Resources

OBSERVE: Regulatory standards mandate accessible support and confidential assistance. EXPAND: Integrate local, national, and international help lines and digital tools. REFLECT: Ensure comprehensive, multi-channel support for users and their families.

Local Support (Canada)

• Alberta Health Services Addiction Helpline: 1-866-332-2322 (24/7, English & French)
• GameSense Alberta: GameSenseAB.ca (Player education & live chat support, 8:00-00:00 daily)
• Canadian Problem Gambling Helpline: 1-888-230-3505 (24/7, English & French)

International Support Organizations

Self-Exclusion Schemes & Blocking Tools

• Canada: Enroll in provincial self-exclusion programs where available (e.g., Alberta Casino Self-Exclusion).
• UK: GamStop
• Spain: RGIAJ
• Digital Blocking Apps: Gamban, BetBlocker

Family Support Resources

• Gamtalk (Peer support forums)
• ProblemGambling.ca (Information & chat)
• Alberta Health Services Family Support: 1-866-332-2322

Confidentiality Statement: All support services are confidential and staffed by trained professionals. Seeking help is a sign of strength, and information is protected under CA privacy laws.

Help for Family

OBSERVE: Family members are often affected by gambling-related harm. EXPAND: Empower families with communication strategies and referral resources. REFLECT: Facilitate early and effective intervention.

Communication Tips

• Choose a calm, non-confrontational time to talk about your concerns.
• Express care and support rather than judgment or blame.
• Encourage open dialogue and active listening.

Engaging Support

• Suggest professional help, such as a psychotherapist with addiction expertise.
• Refer to family-specific hotlines and forums, e.g., Gamtalk and ProblemGambling.ca.
• Contact Alberta Health Services Family Support at 1-866-332-2322.

Recommended Next Steps

• Reach out to local support groups or counseling services.
• Utilize provided hotlines for immediate advice.
• Access educational resources to understand gambling addiction and recovery options.

Operator's Commitment

OBSERVE: Adherence to proactive risk management is a legal and ethical obligation. EXPAND: Outline internal monitoring and intervention protocols. REFLECT: Demonstrate accountability and transparency to users and regulators.

• Behavioral Monitoring: red-deer-resort-and-casino monitors player activity patterns for signs of risky behavior, including rapid deposit increases, extended sessions, or repeated failed deposits.
• Automated Warnings: If risk indicators are detected, the system will present in-session messages encouraging breaks and use of protection tools.
• Support Intervention: In cases of repeated high-risk behavior, our Responsible Gaming team may initiate direct contact via email or phone, offering support, self-exclusion options, or referral to professional help.

Legal Assurance: All interventions are conducted in accordance with AGLC and CA legal requirements, respecting user privacy and due process.

Updates

OBSERVE: Timely notification of policy changes is a regulatory requirement. EXPAND: Ensure users are informed via multiple channels. REFLECT: Enhance transparency and user trust.

• Notification Methods: Any updates to this Responsible Gaming Policy will be communicated through prominent banners on red-deer-resort-and-casino-ca.com and direct email notifications to registered users.
• Last Updated: November 6, 2025

Contact & Feedback

OBSERVE: Players must have direct access to support and feedback channels as per CA regulations. EXPAND: Provide multiple, confidential communication options. REFLECT: Foster a responsive and supportive environment.

• Responsible Gaming Department Email: [email protected]
• General Information Email: [email protected]
• Physical Address: 3310 50 Avenue, Red Deer, Alberta, T4N 3X9, Canada

Feedback Form

For self-control requests, support inquiries, or Responsible Gaming feedback, please use the contact emails above. If you require a confidential callback, indicate your request in your message and our team will respond within 24 hours (Monday-Friday).

Protective Clause: All communications are handled confidentially and in accordance with Canadian privacy laws. Your feedback helps us enhance our responsible gaming environment.